FRONT DESK STAFF JOB DESCRIPTION
Find detail information about front desk staff job description, duty and skills required for front desk staff position.
What is the job called when you work at a front desk?
The receptionist is responsible for helping customers find their way to the office or administrative support area of an organization or business. They are often encountered in lobbies and front offices, making them an important part of any business. The work can be tedious and monotonous, but it is essential for businesses of all sizes.
Who are front desk employees?
"As a front desk employee, I will be the first person that guests bring their problems to. These problems could be minor, such as a request for restaurant recommendations. They could be major, such as a guest whose reserved room is not wheelchair accessible, as they had requested. As a front desk employee, I am always available to help with any questions or concerns that guests may have." - source.
What is a receptionist salary?
The entry-level Receptionist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of KSh 192,000 based on 8 salaries. An early career Receptionist with 1-4 years of experience earns an average total compensation of KSh 180,000 based on 47 salaries.
What is the difference between front desk and receptionist?
When you walk into the receptionist's office, you can feel like you're in the thick of things. The desk is cluttered with paperwork, and there's a lot of talk going on. But once you walk over to the desk of the front desk, it seems like everything else fade away. The front desk professional is more focused on helping guests find what they need and getting them onto the right path.
How can I be a good front office staff?
When it comes to running the front desk, a good attitude is key. The person must be approachable and have a great attention to detail. They should also be able to multi-task and be very discreet. If you want to make sure that everyone who works at the front desk is guilty by association, then having a team player is essential.
Why is front desk important?
Usually, the front office is where customers first encounter the company. It can help customers out by discovering more information about them, and providing support.
What is front office work in hotel?
As a guest moves into your hotel, you'll be able to enjoy all the amenities and services that the hotel has to offer. From checking accommodation availability to assigning it to the guest, your hotel will be doing everything in its power to make sure you're comfortable and happy.
What are the three 3 important functions of front desk and why?
The Desk is the most important department in a hotel. It provides direct contact with guests, manages reservations and Guest service, settles accounts, and prints tickets. The Desk also provides information about the hotel, its services, and its location.
What qualifications do I need to become a receptionist?
A receptionist is a position that requires many skills to hold. They need to be able to work well with others, be thorough and pay attention to detail, and be able to handle stressful situations. They also need the ability to accept criticism and work well under pressure.
How do I prepare for a receptionist interview?
She was a receptionist at a small business. She interacted with customers on a daily basis and added value to her job by being able to communicate well. She enjoyed working with the public and felt that she had learned a lot from her previous position.
Is receptionist well paid?
The median salary in 2020 was $31,110. The best-paid 25 percent made $37,830 that year, while the lowest-paid 25 percent made $26,380. This is a great deal for those looking to make a good income.
Is front desk same as front office?
A front desk manager is responsible for managing the front desk of a hotel or other type of hospitality establishment. This position may also manage a staff of employees who work at the front desk. The job responsibilities of a front desk manager include meeting customers in person and contacting them by telephone or e-mail, providing assistance with reservations, checking in guests, and issuing room keys. Additionally, a front desk manager must be able to handle customer inquiries, communicate with guests on a variety of topics, and handle administrative tasks such as billing and bookkeeping.
What are the duties of a front desk receptionist?
The receptionist role is a key part of any office, and the responsibilities can vary depending on the size and type of office. In general, the receptionist should greet guests as they arrive and answer phone calls and emails from clients. They should also keep calendars for the office and their coworkers and file important documents. Lastly, they may need to perform any other clerical duties necessary to keep the office running.
How do I become a front desk manager?
A successful front desk manager must have a degree in hospitality or similar and be familiar with hotel front desk software such as HotelKey, innRoad, and Cloudbeds. They should also be experienced in procedures and practices within the hospitality industry. A successful front desk manager will have a great understanding of what guests want and need from their stay, as well as how to get it to them quickly.
What are the questions asked in front office interview?
"When you are a front desk clerk, you will be responsible for handling many high-stress situations. In previous jobs, I have learned how to deal with customers who are upset and also how to handle difficult situations. If someone calls and demands to speak to someone who isn't available, I would try my best to accommodate them." - source.
What is a front office example?
Most firms have a front office which represents the customers. This office oversees all the company's operations and generates most of the company's revenue.
What is front office course?
This one and half year course programme will prepare students to be effectively working as receptionist, guest relations officers, reservations officers, cashiers and front office accounts auditors. The course will cover a range of subjects including English language, etiquette, customer service and marketing.
What skills should a front desk clerk have?
As a front desk assistant, you will be responsible for handling customer interactions, phone rang, and assisting with other tasks that need to be done in order to keep the store running smoothly. In addition to these responsibilities, you will also be expected to have excellent interpersonal communication skills in order to ensure that everyone is treated equally and that all concerns are taken care of. This is a difficult job, and it takes a lot of patience and training in order to do it justice. However, if you are interested in becoming a part of the team, they would highly recommend giving it a try. They look forward to hearing from you soon!
What are the basic activities of front office?
The Front Office Department of a hotel provides guests with everything they need to have a comfortable stay. From managing guest accounts to selling services, this department is responsible for providing all the necessary support for your guests. In addition to their duties within the Front Office Department, front-line workers are also responsible for communicating with guests through their PBX. This ensures that everyone is on the same page and that any issues or concerns are taken care of as soon as possible.
Why do you want to join front office?
"I really enjoy working in a receptionist position because I am very good at listening to people and understanding their needs. I have been always good at that, and I am also very quick with paperwork and good with computers. I really enjoy the challenge of trying to keep up with the ever-growing demands of these positions and helping people be successful in their businesses." - source.
What are the types of front office?
A hotel receptionist is the best job for someone who loves helping customers. They work behind the scenes to make sure all of the guests have a great experience and that all of their needs are met. They are also responsible for keeping track of all of the important details related to guests in the hotel, such as check-in, room reservations, and theme nights.
How do I write a CV for a hotel receptionist?
"Hello! My name is _____ and I am a hotel receptionist. I have worked in the hospitality industry for____ years and have had a lot of experience working with guests. I have excellent communication skills and am always willing to help out my guests. I am confident that I would be a great addition to your team. If you are interested in hiring me, please let me know!Thank you!" - source.
What are the 5 sections under the front office?
In the Front Office Department, there are many different areas that are responsible for various tasks. The Reception Area is responsible for handling customer's inquiries and registrations. The Information Desk is where people can find out about company policies and procedures. The Cashier Zone is where people can deposit their money and get change. The Reserved Area is where employees can wait for their shift to start or meet with customers. The Lobby is a place where people can talk to each other about company policies or join in on conversations with co-workers. The Bell Desk is a place where employees can hear the latest news about the company. Finally, the Business Center is a place where employees can work on their projects or take care of their personal affairs.
Why is it called the front office?
Most teams have a "front office" who interacts with the public and team management. The front office is responsible for all aspects of the business, from customer service to marketing. In sports, the front office is typically led by a CEO or president.
