CONCIERGE FRONT DESK JOB DESCRIPTION
Find detail information about concierge front desk job description, duty and skills required for concierge front desk position.
What is a desk concierge?
The desk concierge greets guests when they arrive and checks them in according to their reservation. They assign rooms to guests, give them room keys, and explain how to get to their rooms. They also convey any important information, such as what time breakfast is served.
What is concierge vs front desk?
The front desk of a hotel is a large, elevated counter that may accommodate several clerks who are helping several guests at the same time. The concierge is not located at the front desk and may or may not even be near the front desk.
Is concierge same as receptionist?
Most concierges are friendly and helpful, but they can also be strict with certain guests. Some concierges are very organized and keep track of all the guests' arrival and departure times. Others may be more lenient with certain groups of guests, but all Concierges want to make sure that their guests have a good experience.
What type of job is a concierge?
A Concierge, or Guest Services Representative, is a professional who attends to the needs of guests and helps them organize their accommodations while staying at a hotel or other building that provides lodging services. A Concierge is responsible for providing key services such as check-in, check-out, vehicle service, and room service. They are also responsible for providing support during transactions such as reservations, checks in/out, and payments. Some Concierges may also be involved with special events or charity events.
Is concierge a good job?
The hotel concierge is an excellent job for somebody who truly enjoys working with people. They are always able to help with whatever you need and make everyone feel comfortable and welcome. They also know a lot about the area and can recommend great restaurants for you to try.
What's another word for concierge?
As the concierge at the hotel charges by the hour, it can be hard to know what service is best for you. With 10 synonyms and antonyms to help you choose, it's sure to be a challenge choosing just one! In addition, these expressions will help you remember what services are available on-site: front desk, laundry/valet, bar-lounge, meeting room/banquet hall, room service - all with their own unique personalities!
How can I become a good concierge?
If you want to be a successful concierge, you will need to have a willingness and passion to serve. You also need an excellent background in customer service, as well as good grooming and personal presentation. In addition, you must know a great deal about the venues and the clients of the environment you are working in. If you are looking to serve or want to serve, then this is the job for you!
Why concierge is important?
The concierge is a role model for service excellence. They are trusted with a high form of accountability because they are held responsible for the daily, person-to-person interactions. They call cabs, make reservations, help with bags, suggest events and attractions, and much more.
What is a hotel front desk person called?
A hotel receptionists checks guests into a hotel. She is friendly and always seems to have a smile on her face. She is great at helping guests with their stay and makes sure they feel comfortable and welcome.
Who is a concierge in Front Office Department?
The Concierge is a professional who has the first point of contact between guests and an organization. They answer inquiries, direct phone calls, and coordinate travel plans; in short, they work to make sure that every guest feels welcomed while maintaining company culture at all times. The Concierge is a great resource for travelers who want to feel like they are part of an important community. They make sure that everyone who comes through their doors is treated with respect and love. If you're looking for someone to help you plan your perfect vacation, look no further than the Concierge at your hotel or resort!
How do you write a concierge CV?
"I am an experienced concierge with over 10 years of experience in the field. I am passionate about making a difference in the lives of my customers and have a clear understanding of how to meet their needs. I am confident that my skills and knowledge will be valuable to your organization." - source.
What jobs are similar to concierge?
If you're looking for a career that will keep you busy and offer plenty of opportunity, then baggageorters and bellhops may be the perfect option. As waitstaff employees at restaurants or hotels, you'll be working under close supervision and always required toready and serve customers. This type of job can also provide you with a lot of experience, which is valuable in any field.
What is concierge hospitality?
A concierge is a helpful staff member who provides assistance with restaurant reservations, activities in the area and arranging transportation to the airport. Concierges are often known for their knowledge of the city and its attractions.
Is concierge a stressful job?
A concierge is a professional employee who ensures the smooth running of a hotel or other establishment. They are often asked to provide support for guests, including handling bookings and sales. In some cases, the concierge may be able to act as a mediator between customers and hotel staff. Some concierges may be demanded by their clients in an attempt to make them more reasonable. It can be tough when a coat of paint or new furniture is needed but the economics of the job can make that difficult sometimes.
How many hours does a concierge work?
A concierge is a helpful customer service agent who works throughout an establishment. They are responsible for keeping guests happy, and can also help with special requests. Concierges are usually very friendly and enjoy meeting new people.
How do I prepare for a concierge interview?
10 Concierge Interview Questions With Sample Answers 1. What inspired you when you decided to pursue a career in concierge? 2. How do you feel about your work? 3. What would you say is your greatest strength as a concierge? 4. Why are you interested in working for us? 5. What do you think sets the company apart from other concierge companies? 6. Can you tell me about a time when you had to handle an unexpected guest and how you did it? 7. How do you ensure that all guests are treated with respect and courtesy? 8. Do any of your skills or abilities make you unique as a concierge? 9. What makes the company different from other concierge companies? 10. Can you tell me about a time when something went wrong and how did you handle it?
How does a concierge make money?
A concierge is a professional service provider who helps make your life easier. They can help you with anything from bookings to finding parking. They are often very helpful and always go the extra mile to make sure you have the best experience possible.
What's another name for front desk?
There is a reception desk in the concierge lobby that helps you find your way around the building. It's also where you'll find the concierge desk, which is responsible for providing help with everything from getting lost in the city to managing your personal finances.
How long does it take to become a concierge?
Navigators are the perfect people for hotel guests who want to stay in touch with their surroundings. They learn about local events and restaurants so they can plan their next stay to perfection.
What is a receptionist salary?
In today's business world, it is essential for businesses to have a receptionist who can help manage their day-to-day operations. This person will be responsible for the greeting and assisting customers, as well as taking orders and handling inquiries. A receptionist with less than 1 year of experience can expect to earn an average total compensation of KSh 192,000 based on 8 salaries. An early career Receptionist with 1-4 years of experience earns an average total compensation of KSh 180,000 based on 47 salaries.
What skills do you need to work front desk at a hotel?
A polite greeting is always necessary when meeting someone for the first time. Many people have a tendency to be overwhelming or overwhelming with their questions and they may not be used to being addressed in a polite manner. It is important to remember that everyone is different and should be given the opportunity to speak first. After that, it is up to the individual to communicate through nonverbal communication such as body language and words. It is also important to maintain a positive tone when speaking with guests, as this will help show that you are interested in talking with them and are taking care of their needs.
When should I call concierge?
When you book your stay at the luxury hotel, make sure to call or email the concierge in advance to ensure that they have everything they need for your stay. You'll appreciate their help!
What are the role duties and responsibilities of a concierge in a hotel?
A Hotel Concierge is a hotel employee who assists guests with a variety of needs. They are passionate about helping guests and ensuring that things are as convenient and pulsant as possible throughout their stay. Their dedication to providing quality service is clear, and they are always available to help out.
What is the example of concierge?
It is finally time to leave for the honeymoon! They are so excited to spend the time in Europe and hope to find some great concierges who can help us with everything from transportation to reservations.
What should I put on skills on my resume?
In today's economy, it is important to have the right skills for your career. Some of the best skills to have for a career in business or leadership are analytical and problem solving, as well as writing and data analytics. These are all essential skills that employers will want to see in your resume.
How do I write a cover letter for a Concierge?
"I am a experienced traveler who is committed to providing excellent customer service. I have a great sense of humor and enjoy working with guests. My hotel experience and strong commitment to guest service make me a strong candidate for this position. I truly believe that this position will contribute to my personal growth and that I can represent your hotel in a professional manner." - source.
What is a junior concierge?
Usually, a hotel's guests are the lifeblood of the establishment. They come in to spend their days and nights, and the hotel relies on them for many purposes: from providing revenue for the business to filling up rooms on a nightly basis. On occasion, however, things can go wrong. Guests may not be happy with what they receive, or they may not feel welcome given the organisation's position within the community or its location. In this role, you will be responsible for meeting and exceeding guests' expectations in all aspects of service. You will be able to work closely with other team members to make sure that everyone is working together towards a common goal. You will also need to be able to handle difficult situations quickly and effectively. If you meet these qualifications, then this is an excellent opportunity for you!
How do I become a concierge manager?
The Concierges at the hotel are highly skilled in communication and have a year 12 high school certificate along with a Certificate III or IV in Hospitality. They are also flexible and know how to work well with other members of the staff. They are extremely knowledgeable about the local area and can help you plan your perfect holiday.
Do you need experience to be a concierge?
In a concierge position, you'll be responsible for providing excellent customer service to guests. This requires excellent communication and problem solving skills, as well as the ability to take on multiple tasks at once. Concierge positions often require certification from an industry-recognized organization such as The Concierge Certification Council.
What is concierge experience?
The concierges are an essential part of any hotel. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feelWelcome and valued. The concierges make a huge impact on the guest experience and ensure that every visit is a positive one.
